Cancellation policy

Last Updated: May 28, 2026

Some products offered by Celestials may be available as a one-time purchase, subscription, pre-order, backorder, trial offer, try-before-you-buy offer, bundle, promotional offer, or other purchase option.

This Purchase Options Cancellation Policy explains how subscriptions, pre-orders, trial offers, and similar purchase options work, including billing, renewals, cancellations, returns, and refunds.

By placing an order with Celestials, selecting a subscription, joining a trial offer, placing a pre-order, or using any purchase option on our website, you agree to this Purchase Options Cancellation Policy, our Shipping Policy, Refund Policy, Terms of Service, and any additional terms shown at checkout.

1. General Purchase Terms

All orders are subject to acceptance, availability, payment approval, fraud review, address verification, and compliance with our policies.

An order confirmation email means we received your order. It does not guarantee that your order has been accepted, shipped, or fulfilled.

We reserve the right to refuse, cancel, limit, hold, or review any order for reasons including suspected fraud, payment issues, incorrect pricing, inventory limitations, shipping restrictions, abuse of promotions, excessive refund requests, chargeback abuse, policy violations, or other reasons permitted by law.

2. Subscriptions

When you purchase a subscription, you are enrolling in a recurring delivery program. You will receive repeat deliveries based on the subscription frequency, product quantity, and subscription terms selected at checkout.

Your payment method will be stored securely by our payment processor or subscription platform and automatically charged for each recurring order unless you cancel, pause, or modify your subscription before the applicable billing date.

Subscription details, including product, price, billing frequency, renewal schedule, and cancellation options, may be displayed at checkout, in your order confirmation, in your subscription portal, or in related subscription communications.

By purchasing a subscription, you authorize Celestials and our payment processors to charge your payment method on a recurring basis until your subscription is canceled or otherwise ends.

3. Subscription Renewals

Subscriptions may automatically renew unless canceled.

Each renewal order is treated as a new order. Once a subscription renewal has been billed, processed, packed, labeled, or shipped, we may not be able to cancel that order.

Canceling a subscription stops future renewal charges. It does not automatically cancel, refund, or recall an order that has already been billed, processed, packed, labeled, fulfilled, or shipped.

If a subscription order has already shipped, the order may only be eligible for return or refund under our applicable refund and return rules.

4. How to Cancel or Modify a Subscription

You may cancel, pause, or modify your subscription through the subscription management link provided in your order confirmation email, customer account, or subscription emails, if available.

You may also contact us at:

help@celestialssupport.com

To help us process your request, include your order number, full name, email address used at checkout, and the subscription you want to cancel, pause, or modify.

Subscription cancellation requests must be submitted before the next billing date. We recommend submitting cancellation or modification requests at least 48 hours before your next scheduled billing date to allow time for processing.

If a cancellation request is received after a renewal order has already been billed, processed, packed, labeled, or shipped, the cancellation will apply to future renewals only.

5. Customer Responsibility to Manage Subscriptions

Customers are responsible for managing their subscriptions, including canceling, pausing, updating shipping information, updating billing information, changing product selections, and reviewing upcoming renewal dates.

Failure to use a product, forgetting about a subscription, not seeing a reminder email, failing to update an address, or no longer wanting the product after a renewal has processed does not automatically qualify an order for cancellation, refund, or chargeback.

We may send subscription reminders, but we are not responsible for missed reminders caused by spam filters, blocked emails, incorrect email addresses, unsubscribing from communications, carrier issues, technical problems, or failure to check email.

6. Failed Payments and Billing Attempts

If your payment method fails, we or our payment processors may retry the payment, request updated payment information, pause the subscription, cancel the subscription, or take other reasonable action.

You are responsible for keeping your billing information accurate and up to date.

If a payment is successfully collected after one or more failed attempts, the order may process and ship unless you canceled the subscription before payment was collected and before the order entered fulfillment.

7. Price, Product, and Offer Changes

Subscription pricing, product formulas, packaging, shipping fees, taxes, discounts, and promotional offers may change over time.

If required by law or applicable platform rules, we will provide notice or obtain consent before material changes apply to your subscription.

Discounts, free gifts, introductory prices, trial prices, promotional pricing, or limited-time offers may apply only to the initial order unless clearly stated otherwise.

We reserve the right to correct pricing errors, discontinue products, replace unavailable items, cancel subscriptions, or modify subscription offerings as permitted by law.

8. Subscription Returns and Refunds

Subscription orders are subject to our refund and return rules.

If eligible for our 30-Day Empty Bottle Money-Back Guarantee, you may request a refund within 30 days of delivery, even if the bottle has been opened, used, or is empty.

To qualify, you must contact us at help@celestialssupport.com within 30 days of delivery and follow the return instructions provided by our support team.

Customers are responsible for paying return shipping costs. Return shipping costs are non-refundable.

Refunds are only considered after the returned bottle, product container, packaging, or approved proof of return shipment has been received or verified by Celestials.

Original shipping fees, return shipping fees, shipping protection fees, priority processing fees, customs duties, taxes, and third-party fees are non-refundable unless required by law.

Approved refunds will be issued to the original payment method within 30 days after the return shipment is received or verified. Your bank, card issuer, or payment provider may take additional time to post the refund.

9. Limits on Subscription Refunds

The 30-Day Empty Bottle Money-Back Guarantee is intended for genuine customer dissatisfaction and may not be used for abuse, fraud, resale, excessive returns, repeated refund requests, or chargeback abuse.

Unless otherwise stated, the guarantee is limited to one refund per customer, household, shipping address, billing address, email address, or payment method.

We reserve the right to deny, limit, or refuse refunds where we reasonably believe there is abuse of the policy, fraudulent activity, duplicate claims, excessive returns, chargeback abuse, resold products, tampered products, bulk orders, or violation of our Terms of Service.

10. Pre-Orders

When you purchase a pre-order, you are purchasing a product that is not yet available for immediate shipment or is scheduled to ship at a future date.

Pre-order product pages, checkout pages, confirmation emails, or related communications may include estimated shipping dates, estimated availability, payment terms, and other details.

Estimated pre-order shipping dates are estimates only and are not guaranteed. Pre-order timelines may change due to manufacturing, ingredient sourcing, packaging, customs, carrier delays, inventory delays, quality control, payment review, warehouse timing, or other circumstances outside our control.

11. Pre-Order Billing

Depending on the offer, we may collect full payment, partial payment, a deposit, or no payment at checkout for a pre-order.

If only a partial payment or deposit is collected, you authorize us and our payment processors to charge the remaining balance when the product becomes available, before shipment, at shipment, or according to the terms shown at checkout.

If your payment method fails when the remaining balance is due, we may contact you for updated payment information, delay fulfillment, cancel the order, or release inventory to other customers.

12. Pre-Order Cancellations

You may request cancellation of a pre-order before it has been processed, packed, labeled, fulfilled, or shipped.

Once a pre-order has entered fulfillment, been packed, labeled, or shipped, we may not be able to cancel it.

If a pre-order has already shipped, it may only be eligible for return or refund under our applicable refund and return rules.

Deposits or partial payments may be refundable or non-refundable depending on the specific offer terms shown at checkout and applicable law.

13. Backorders and Delayed Items

A backorder means a product is temporarily out of stock but may be fulfilled when inventory becomes available.

Backorder timelines are estimates only and are not guaranteed.

If an order includes both in-stock and delayed products, we may ship the order together or separately at our discretion.

We reserve the right to cancel and refund any pre-order or backorder that cannot be fulfilled.

14. Try Before You Buy

If we offer a try-before-you-buy option, we may authorize your payment method before fulfilling the order.

You will have the trial period shown at checkout, on the product page, or in related communications to decide whether to keep the product.

If you do not return the product according to the try-before-you-buy terms before the trial period ends, you authorize us and our payment processors to charge your payment method for the full purchase price, plus any applicable shipping, taxes, fees, or other charges disclosed at checkout.

15. Try-Before-You-Buy Returns

To avoid being charged for a try-before-you-buy item, you must follow the return instructions provided and ship the product back within the required trial period.

Customers are responsible for return shipping costs unless otherwise stated in the offer or required by law.

Returns must be sent using a trackable shipping method. Celestials is not responsible for return packages that are lost, delayed, misdelivered, damaged, stolen, refused, or shipped to the wrong address.

If the product is not returned in accordance with the try-before-you-buy terms, or if the return cannot be verified, you may be charged the full purchase price.

16. Trial Offers and Introductory Offers

From time to time, we may offer trial pricing, introductory pricing, discounted first orders, free gifts, or promotional purchase options.

Unless clearly stated otherwise, trial pricing, introductory pricing, discounts, and promotions apply only to the first order.

After the trial or promotional period ends, your subscription or purchase option may renew at the regular price disclosed at checkout.

By accepting a trial or introductory offer, you authorize us to charge your payment method according to the terms disclosed at checkout unless you cancel before the stated deadline.

17. Already Processed, Packed, or Shipped Orders

Orders are processed quickly. Because of this, we cannot guarantee cancellation after an order is placed.

Once an order has been submitted, processed, packed, labeled, fulfilled, handed to a carrier, or shipped, it may not be eligible for cancellation.

A cancellation request is not approved until we confirm it in writing.

If an order cannot be canceled, the customer may need to follow the applicable return process if eligible.

18. Address Changes on Purchase Options

Customers are responsible for keeping shipping addresses accurate and up to date for subscriptions, pre-orders, backorders, trial offers, and all other purchase options.

We are not responsible for orders shipped to an old, incorrect, incomplete, or undeliverable address if the customer failed to update the address before the order processed.

If an address change is requested after an order has processed, packed, labeled, or shipped, we cannot guarantee that the address can be changed.

19. Product Results and Supplement Expectations

Celestials sells dietary supplement and wellness products. Individual results vary.

A subscription, pre-order, trial offer, or try-before-you-buy purchase does not guarantee any specific health, wellness, beauty, fitness, hormonal, physical, emotional, or performance result.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Dissatisfaction with results may be eligible for review under our 30-Day Empty Bottle Money-Back Guarantee if the customer follows the required return process.

20. Returns Required for Refunds

For eligible refund requests, the customer may be required to return the bottle, product container, packaging, or other item, even if the product has been opened, used, or is empty.

Customers must contact support before shipping a return.

Do not send returns to our mailing address unless our support team specifically provides that address as the approved return destination.

Returns sent without authorization, sent to the wrong address, sent without tracking, or sent outside the required return window may be delayed, refused, returned to sender, or ineligible for refund.

21. Non-Refundable Charges

The following are non-refundable unless required by law:

Original shipping costs
Return shipping costs
Shipping protection or insurance fees
Priority processing fees
Customs duties, taxes, VAT, brokerage fees, or international fees
Gift cards
Free gifts or bonus items
Products not purchased directly from Celestials
Orders returned without contacting customer support first
Orders shipped back to the wrong return address
Orders outside the applicable return or refund window

22. Abuse, Fraud, and Chargebacks

We reserve the right to deny, limit, cancel, or refuse purchase options, subscriptions, pre-orders, trial offers, try-before-you-buy offers, refunds, replacements, or returns where we reasonably believe there is abuse, fraud, policy manipulation, excessive returns, repeated refund requests, duplicate claims, chargeback abuse, reseller activity, suspicious order patterns, or violation of our Terms of Service.

Filing a chargeback does not cancel a subscription unless the subscription is separately canceled according to this policy.

If a chargeback is filed, we may pause customer support resolution while the dispute is handled through the payment provider.

We reserve the right to provide order records, tracking information, subscription consent records, checkout records, communication records, policy records, and other evidence to payment processors, banks, card networks, dispute resolution providers, fraud prevention providers, or legal authorities as needed.

23. Customer Support Requests

For subscription changes, cancellations, pre-order questions, return instructions, refund requests, or trial offer questions, contact us at:

help@celestialssupport.com

Please include:

Your order number
Full name
Email address used at checkout
The product or subscription you are contacting us about
A clear description of your request

We aim to respond within 1–3 business days. Response times may be longer during weekends, holidays, high-volume periods, sales periods, product launches, carrier disruptions, or other circumstances outside our control.

24. Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time for operational, legal, regulatory, or business reasons.

The version posted on our website at the time of your purchase or renewal will generally apply to that purchase or renewal unless a later version is required by law or accepted by you.