Refund policy

We stand behind our products with a 30-Day Satisfaction Guarantee. If you're not happy with your purchase, you may request a refund within 30 days of delivery — even if the bottle is opened, partially used, or empty — subject to the terms below. These terms are designed to be fair to our customers while protecting Celestials from fraud and abuse.

30-Day Satisfaction Guarantee

You have 30 calendar days from the date your order is delivered to request a return and refund. Requests made after the 30-day window will not be accepted.

Because we want you to be able to actually try the product, you may return your bottle(s) in any condition — sealed, opened, partially used, or empty. You do not need the product to be unused or in its original condition. You do need to physically return the bottle(s) to us (see below); refunds are not issued without the returned product unless we expressly agree otherwise in writing.

This guarantee is limited to one (1) refund per customer, household, billing name, shipping address, or payment method, whichever is reached first. It applies only to the original purchaser and is non-transferable. It does not apply to wholesale, bulk, reseller, or commercial-quantity orders.

How to Start a Return

All returns must be authorized by us before you ship anything back.

Email us at help@celestialssupport.com within the 30-day window.
Include your order number and the name and email used at checkout (your proof of purchase).
We'll review your request and, if eligible, send you a Return Merchandise Authorization (RMA) and the return address.

Once authorized, send your product to:

Celestials Returns 133 Ivanhoe Dr. Paramus, New Jersey 07652 United States of America

Items shipped back to us without a prior RMA will not be accepted, refunded, or returned to you, and may be discarded. Please write your RMA number clearly on the outside of the package.

Return Shipping (Paid by You)

You are responsible for all return shipping costs. We do not provide prepaid return labels for satisfaction returns, and original shipping charges (if any) are non-refundable.

We strongly recommend using a tracked and insured shipping method. The risk of loss remains with you until we physically receive and inspect the returned item. We are not responsible for return packages that are lost, delayed, stolen, or damaged in transit, and we cannot issue a refund for a package we never receive.

What You'll Be Refunded

If your return is approved after inspection, we will refund the purchase price of the product to your original payment method.

The following are not refundable:

Original shipping and handling charges
Return shipping costs you incur
Any portion of a bundle, multi-pack, or "buy more, save more" order attributable to unreturned units
Free, bonus, gift-with-purchase, or promotional items — these must also be returned, or their full retail value will be deducted from your refund

We reserve the right to deduct from any refund the value of items not returned, or to deny a refund where the order does not match what was returned.

Subscriptions & Recurring Orders

If you are enrolled in a subscription, you may cancel at any time before your next billing/renewal date by emailing help@celestialssupport.com. Cancellation stops future charges; it does not automatically refund orders that have already been processed or shipped. Already-shipped subscription orders are covered by the standard 30-Day Satisfaction Guarantee above. We are not able to cancel or refund an order once it has entered fulfillment, but you may return it under the standard policy once received.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us at help@celestialssupport.com within 7 days of delivery with your order number and clear photos of the product and packaging. We will evaluate the issue and, at our discretion, repair, replace, or refund the affected item. In these cases, we will cover the cost of return shipping where a return is required. Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.

Non-Returnable Items

The following are final sale and cannot be returned or refunded:

Gift cards
Items marked "final sale," "clearance," or "non-returnable" at the time of purchase
Free or promotional items received at no charge
Any item requested for return after the 30-day window has closed
Any item returned without a valid RMA

Exchanges

The fastest way to get a different product is to request a return for your current item and place a separate new order once your return is authorized.

Fraud & Abuse Protection

To protect our business and our customers, we reserve the right — to the fullest extent permitted by law — to refuse, limit, delay, or cancel any return or refund, and to refuse future orders, where we identify or reasonably suspect:

Return or refund abuse, including repeated returns or exceeding the one-refund-per-customer limit
Use of multiple accounts, names, addresses, or payment methods to obtain additional refunds
Fraudulent, unauthorized, or stolen payment activity
Returns of resale, wholesale, counterfeit, tampered, or non-Celestials product
Any other activity inconsistent with the good-faith use of this guarantee

This section does not override any rights you are granted by law that cannot be waived.

Disputes & Chargebacks

If you have any issue with your order or your refund, please contact us first at help@celestialssupport.com — we resolve the overwhelming majority of issues quickly and will honor every valid request under this policy. Opening a payment dispute or chargeback before contacting us only slows down a resolution we're already willing to provide. We retain order, delivery, and communication records and will respond to any dispute with this documentation.

Refund Processing Time

We'll notify you by email once we've received and inspected your return and let you know whether your refund was approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit. If more than 15 business days have passed since we approved your refund and you still don't see it, contact us at help@celestialssupport.com.

European Union & United Kingdom — 14-Day Cooling-Off Period

If your order is shipped to the European Union or United Kingdom, you have the statutory right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in addition to the guarantee above. To exercise this right, contact us at help@celestialssupport.com. You are responsible for the direct cost of returning the goods. Refunds for valid cancellations under this section will be issued to your original payment method. This section applies only where required by law and does not limit your non-waivable statutory rights.

General Terms

We may update or modify this policy at any time. The policy in effect at the time of your purchase governs that order. If any provision of this policy is found unenforceable, the remaining provisions stay in full force. Except where prohibited by law, this policy is governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules. Nothing in this policy limits or excludes any rights you have under applicable law that cannot be limited or excluded.