Contact information
Trade Name: Celestials
Customer Support Email: help@celestialssupport.com
Mailing Address:
Celestials
133 Ivanhoe Drive
Paramus, NJ 07652
United States
Customer Support
For questions about orders, shipping, returns, refunds, subscriptions, product issues, or general support, please contact us by email at:
To help us respond faster, please include your order number, full name, email address used at checkout, and a clear description of your request.
Response Times
We aim to respond to customer support inquiries within 1–3 business days. Response times may be longer during weekends, holidays, sales periods, product launches, high-volume periods, carrier disruptions, or other circumstances outside our control.
Submitting multiple messages about the same issue may delay response time. Please keep all communication about the same order in one email thread when possible.
Official Communication Channel
Email is our primary customer support channel. For your protection and ours, customer support requests, order issues, refund requests, return requests, subscription changes, shipping concerns, product complaints, and other service-related matters should be submitted in writing to help@celestialssupport.com.
We may be unable to verify, process, or honor requests made through unofficial channels, including social media comments, direct messages, third-party platforms, chargeback notes, review platforms, or messages sent to unrelated email addresses.
Business Mailing Address
Our listed address is for business correspondence only. It is not a retail storefront, walk-in customer service location, return center, fulfillment warehouse, or product pickup location.
Please do not visit this address for customer service, product pickup, returns, exchanges, refunds, or order issues. We do not accept in-person visits, in-person returns, or in-person service requests.
Returns
Do not send returns to our mailing address unless our support team specifically provides that address as the approved return destination.
Returns must be authorized by our support team before being shipped back. Returns sent without prior authorization, sent to the wrong address, or sent outside our return instructions may be delayed, refused, returned to sender, or ineligible for refund.
For return instructions, contact:
Legal Notices
Legal notices, regulatory notices, privacy requests, intellectual property notices, and other formal business communications may be sent to:
or by mail to:
Celestials
133 Ivanhoe Drive
Paramus, NJ 07652
United States
Sending a legal or formal notice by email does not waive any rights, defenses, service requirements, jurisdictional objections, or procedural requirements available to Celestials under applicable law.
Privacy and Data Requests
For privacy-related requests, including access, deletion, correction, opt-out, or other rights available under applicable privacy laws, please contact:
Please include “Privacy Request” in the subject line so we can route your request properly. We may need to verify your identity before processing privacy-related requests.
Product Safety or Quality Concerns
If you are contacting us about a product quality issue, damaged item, incorrect item, adverse experience, or other product-related concern, please include:
- Your order number
- Product name
- Lot number or expiration date, if available
- Photos of the product and packaging, if applicable
- A clear description of the issue
This helps us review and respond to your concern more efficiently.
No Medical Advice
Celestials does not provide medical advice, diagnosis, or treatment. Our customer support team cannot answer personal medical questions, diagnose conditions, recommend treatment, or advise whether a product is appropriate for your individual health needs.
If you have a medical condition, take medication, are pregnant or nursing, have allergies, or have concerns about using any supplement, please consult a qualified healthcare professional before use.
Changes to Contact Information
We may update our contact information from time to time. The most current contact information will be posted on this website.