Last Updated: May 28, 2026

Celestials (“Celestials,” “we,” “us,” or “our”) operates this website, online store, and related services, including our product pages, checkout, customer support, marketing communications, subscriptions, order fulfillment, returns, and any other online or offline interactions we provide in connection with our products and services collectively, the “Services.”

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, communicate with us, sign up for marketing, participate in promotions, submit reviews, or otherwise interact with the Services.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

This Privacy Policy is intended to apply broadly to the maximum extent permitted by applicable law. Nothing in this Privacy Policy limits any rights that cannot legally be limited or waived.

1. Important Supplement and Health-Related Privacy Notice

Celestials sells dietary supplement and wellness products. We are not a healthcare provider, medical provider, health plan, pharmacy, or health insurance company. The Services are not intended to diagnose, treat, cure, prevent, or manage any disease or medical condition.

We do not require you to provide medical records, diagnoses, prescriptions, laboratory results, or detailed health history to purchase our products. You should not submit sensitive medical information to us unless it is necessary for customer support, product safety, or another specific request you make.

If you voluntarily provide health-related information, wellness goals, supplement preferences, symptoms, medication-related information, adverse event information, survey responses, quiz responses, product reviews, testimonials, or customer support details, we may process that information to respond to you, provide customer service, improve our products and Services, comply with legal obligations, investigate product safety matters, prevent fraud, enforce our terms, and protect our rights.

Unless we separately state otherwise, information collected through the Services is not Protected Health Information under HIPAA. However, certain health-related information may be protected under other federal, state, or international privacy laws. We will handle such information as required by applicable law.

2. Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

A. Contact Information

This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide.

B. Order, Transaction, and Commercial Information

This may include products viewed, products purchased, cart activity, checkout activity, subscription selections, discount codes, payment status, order history, return history, refund history, chargeback history, customer service history, and transaction records.

C. Payment Information

Payments are processed by Shopify, payment processors, card networks, banks, wallet providers, and related payment service providers. We may receive limited payment-related details such as payment status, billing details, transaction identifiers, card type, partial card details, fraud signals, and confirmation information. We do not intentionally store full payment card numbers on our own systems.

D. Account Information

If you create an account, we may collect login credentials, account preferences, saved addresses, subscription preferences, purchase history, and other account-related information.

E. Communications and Support Information

This may include emails, chat messages, SMS messages, support tickets, call notes, uploaded images, reviews, testimonials, survey responses, product questions, complaints, adverse event reports, and any other information you choose to provide when communicating with us.

F. Device, Internet, and Usage Information

This may include IP address, device type, browser type, operating system, referring URLs, pages viewed, links clicked, session activity, cart activity, checkout activity, approximate location derived from IP address, cookie identifiers, pixel identifiers, advertising identifiers, and other analytics or technical data.

G. Marketing and Advertising Information

This may include email engagement, SMS engagement, ad interactions, attribution data, UTM parameters, source/medium/campaign data, customer audiences, lookalike audiences, abandoned cart information, and interactions with our ads on platforms such as Meta, Google, TikTok, Pinterest, Snapchat, affiliate networks, influencer platforms, or similar advertising partners.

H. Fraud Prevention and Security Information

This may include device fingerprinting signals, IP reputation, order risk scores, chargeback indicators, account activity, authentication information, blocked or suspicious activity, and other information used to detect, prevent, and respond to fraud, abuse, unauthorized transactions, policy violations, or illegal activity.

I. Sensitive or Health-Related Information You Voluntarily Provide

We do not require sensitive personal information to complete a standard purchase. However, you may voluntarily provide information relating to wellness interests, supplement preferences, body or health-related concerns, medication history, symptoms, product experiences, adverse events, or similar information. We use this information only as permitted by law and as reasonably necessary for the purposes described in this Privacy Policy.

3. Sources of Personal Information

We may collect personal information from the following sources:

1. Directly from you, such as when you place an order, contact support, submit a review, create an account, sign up for emails or texts, complete a quiz, participate in a promotion, or otherwise provide information to us.
2. Automatically through the Services, including through cookies, pixels, server-side tracking, analytics tools, tags, log files, and similar technologies.
3. From Shopify and other service providers, including payment processors, fulfillment providers, shipping carriers, email/SMS providers, analytics providers, review platforms, customer support tools, fraud prevention providers, subscription tools, returns platforms, and marketing platforms.
4. From advertising and marketing partners, including social media platforms, ad networks, affiliate partners, attribution platforms, influencer partners, and analytics providers.
5. From public or third-party sources, where permitted by law, such as public social media interactions, public reviews, referrals, lead sources, fraud databases, or business partners.

4. How We Use Personal Information

We may use personal information for the following purposes:

A. To Provide, Operate, and Improve the Services

We use personal information to process orders, accept payments, fulfill purchases, manage subscriptions, arrange shipping, provide order updates, process refunds and returns, maintain accounts, provide customer support, respond to inquiries, manage reviews, personalize your experience, and improve our website, products, and Services.

B. To Process Payments and Prevent Payment Abuse

We use personal information to process payments, verify transactions, detect suspicious purchases, reduce fraud, prevent unauthorized activity, respond to chargebacks, enforce purchase limits, and protect our business, customers, payment processors, and partners.

C. To Communicate With You

We use personal information to send order confirmations, shipping updates, account notices, subscription notices, customer support responses, return updates, refund updates, safety notices, policy updates, and other transactional or administrative messages.

D. For Marketing and Advertising

We may use personal information to send promotional emails, SMS messages, abandoned cart reminders, offers, product updates, newsletters, and other marketing communications. We may also use personal information to create, measure, optimize, and display advertisements on our website, third-party websites, social media platforms, and advertising networks.

You may opt out of promotional emails by using the unsubscribe link in our emails. You may opt out of SMS marketing by replying STOP, or by following the instructions provided in the message. Even if you opt out of marketing, we may still send transactional or legally required messages.

E. For Personalization and Analytics

We may use personal information to understand how customers use the Services, analyze purchase behavior, improve product pages, test offers, measure ad performance, personalize content, recommend products, debug technical issues, and improve conversion, customer experience, and site performance.

F. For Security, Fraud Prevention, and Legal Protection

We may use personal information to detect, investigate, prevent, or respond to fraud, suspicious activity, unauthorized transactions, chargebacks, abuse, bots, scraping, security incidents, illegal activity, policy violations, and misuse of the Services.

We may also use personal information to enforce our Terms of Service, refund policy, subscription terms, promotional terms, and other agreements; protect our legal rights; protect the rights of customers or third parties; and preserve evidence for disputes, investigations, litigation, arbitration, regulatory inquiries, or chargeback proceedings.

G. For Compliance and Legal Obligations

We may use personal information to comply with applicable laws, regulations, tax obligations, accounting obligations, product safety obligations, adverse event reporting obligations, consumer protection laws, privacy laws, payment network rules, lawful requests, subpoenas, court orders, government requests, and other legal processes.

H. For Product Safety and Quality Control

If you contact us about a product experience, adverse reaction, quality issue, safety concern, or similar matter, we may use your information to investigate, respond, document the matter, improve our products, comply with regulatory obligations, and protect customers and our business.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, as permitted by law:

A. Shopify

Our store is powered by Shopify. Information submitted through the Services may be processed by Shopify to provide hosting, checkout, payment, analytics, security, customer privacy tools, and other store-related services.

B. Payment Providers

We may disclose information to payment processors, card networks, banks, digital wallet providers, fraud prevention providers, chargeback management providers, and other financial service providers to process payments and prevent fraud.

C. Fulfillment, Shipping, and Logistics Providers

We may disclose information to warehouses, fulfillment providers, shipping carriers, delivery partners, returns providers, and related logistics vendors to process, ship, deliver, return, replace, or refund orders.

D. Customer Support and Operations Providers

We may disclose information to customer support platforms, helpdesk providers, chat providers, call tools, email platforms, SMS providers, subscription platforms, returns platforms, review platforms, survey tools, and other vendors that help us operate the Services.

E. Marketing, Advertising, and Analytics Partners

We may disclose information to advertising platforms, analytics providers, attribution providers, affiliate partners, influencer platforms, email/SMS providers, retargeting partners, and similar companies to market our products, measure ad performance, create audiences, improve campaigns, and understand customer behavior.

Depending on your location and applicable law, some of these disclosures may be considered “sharing,” “selling,” or processing for “targeted advertising,” even if we do not sell personal information for money.

F. Fraud Prevention and Security Providers

We may disclose information to fraud screening tools, risk analysis vendors, cybersecurity providers, payment risk providers, and similar services to protect our customers, our store, our payment processors, and our business.

G. Professional Advisors

We may disclose information to lawyers, accountants, auditors, insurers, banks, consultants, and other professional advisors as reasonably necessary for business, legal, tax, accounting, insurance, and compliance purposes.

H. Authorities, Courts, and Legal Parties

We may disclose information to law enforcement, regulators, courts, government agencies, payment networks, dispute resolution providers, or other parties when we believe disclosure is required or permitted by law, necessary to respond to legal process, necessary to enforce our rights, or necessary to protect our business, customers, or others.

I. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, receivership, assignment, transfer, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, due diligence, or related negotiations.

J. Affiliates and Related Entities

We may disclose information to our parent companies, subsidiaries, affiliates, related brands, successors, assigns, or entities under common control for purposes consistent with this Privacy Policy.

K. With Your Direction or Consent

We may disclose information when you direct us to do so, when you consent, when you intentionally interact with a third-party feature, or when disclosure is necessary to fulfill your request.

6. Cookies, Pixels, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, SDKs, server-side tracking, local storage, and similar technologies to operate the Services, remember preferences, keep carts active, analyze traffic, measure performance, prevent fraud, personalize content, and deliver or measure advertising.

These technologies may collect device information, usage information, approximate location, order events, cart events, checkout events, browsing activity, advertising identifiers, and similar information.

You may be able to control cookies through your browser settings or through privacy controls made available on our website. Disabling cookies may affect site functionality, checkout, cart behavior, personalization, and certain features.

We may use advertising technologies from platforms such as Meta, Google, TikTok, Pinterest, Snapchat, affiliate networks, or similar partners. These technologies may help us measure conversions, optimize ads, build audiences, exclude purchasers from ads, retarget visitors, and improve marketing performance.

7. Targeted Advertising, “Sale,” and “Sharing” of Personal Information

We do not sell personal information for money. However, certain privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those laws, our use of advertising pixels, analytics tools, retargeting, customer audience uploads, and similar marketing technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising.”

Depending on where you live, you may have the right to opt out of these activities. You may exercise these rights through any privacy controls available on our website, by using applicable browser-based opt-out signals where required by law, or by contacting us using the information in the “Contact Us” section.

We do not knowingly sell or share personal information of individuals under 16 years of age.

8. Consumer Health Data

Depending on where you live, certain information relating to wellness, supplement preferences, product experiences, symptoms, conditions, goals, or similar information may be considered “consumer health data” or sensitive information under applicable law.

We do not intentionally sell consumer health data. We do not use consumer health data to make medical diagnoses. We do not require you to provide consumer health data to purchase our products.

If you voluntarily provide consumer health data, we may collect, use, or disclose it only as reasonably necessary to provide the Services, respond to your request, process your order, support product safety, comply with law, prevent fraud, enforce our rights, or as otherwise permitted by applicable law.

Depending on your location, you may have the right to access, delete, withdraw consent, or limit certain uses of consumer health data. You may contact us to exercise applicable rights.

9. Reviews, Testimonials, User Content, and Public Submissions

If you submit a review, testimonial, photo, video, comment, social media post, or other content about our products, you understand that such content may be public or may be used by us for marketing, advertising, product pages, emails, SMS, social media, or other promotional purposes, subject to applicable law and any permissions you provide.

Do not submit information that you do not want to be public. We are not responsible for personal information you choose to make public or provide to third-party platforms.

We may moderate, edit, remove, reject, or decline to publish user content at our discretion, subject to applicable law.

10. Third-Party Websites, Apps, and Platforms

The Services may contain links to third-party websites, apps, social media platforms, payment methods, shipping tools, review platforms, or other services that we do not control.

We are not responsible for the privacy, security, content, practices, policies, accuracy, or availability of third-party services. Your use of third-party services is governed by their own privacy policies and terms.

Our inclusion of a third-party link, tool, app, logo, payment option, or integration does not mean we endorse or control that third party.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, support tax and accounting requirements, process chargebacks, manage subscriptions, improve our business, and protect our rights.

Retention periods vary depending on the type of information, the purpose of processing, legal requirements, operational needs, fraud prevention needs, and dispute risk.

We may retain limited information after an account deletion or privacy request if necessary to comply with law, prevent fraud, resolve disputes, enforce agreements, complete transactions, maintain security, or protect our legal rights.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, payment system, transmission method, storage system, or security measure is completely secure.

You are responsible for keeping your account credentials confidential and for using secure networks and devices when accessing the Services. We are not responsible for unauthorized access caused by your failure to protect your login credentials, email account, device, or network.

Please do not send sensitive or confidential information to us through unsecured channels.

13. Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of individuals under 16.

Our products are intended for adults. If you are under the age of majority in your jurisdiction, you may use the Services only with involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights:

1. The right to know or access the personal information we maintain about you.
2. The right to request correction of inaccurate personal information.
3. The right to request deletion of personal information.
4. The right to request a portable copy of personal information.
5. The right to opt out of sale, sharing, targeted advertising, or certain profiling.
6. The right to limit certain uses or disclosures of sensitive personal information.
7. The right to withdraw consent where processing is based on consent.
8. The right to object to or restrict certain processing.
9. The right to appeal a privacy rights decision, where required by law.
10. The right not to be discriminated against for exercising applicable privacy rights.

These rights are not absolute and may be subject to exceptions. We may deny or limit requests where permitted by law, including where we cannot verify your identity, where the request is excessive or unfounded, where retention is required by law, where information is needed to complete a transaction, prevent fraud, protect security, resolve disputes, comply with legal obligations, or protect our rights.

To exercise your rights, contact us using the information in the “Contact Us” section below.

We may need to verify your identity before fulfilling your request. Verification may require matching information you provide with information we maintain, requesting additional information, or using other lawful verification methods.

You may use an authorized agent to submit a request where permitted by law. We may require proof of authorization and may require you to verify your identity directly with us.

15. Email and SMS Marketing Choices

You may unsubscribe from promotional emails by clicking the unsubscribe link in the email.

You may opt out of SMS marketing by replying STOP to any marketing text message or following the instructions provided in the message.

Opting out of marketing does not prevent us from sending transactional, service-related, legal, or administrative messages, such as order confirmations, shipping updates, refund notices, account notices, subscription notices, safety notices, or policy updates.

16. Global Privacy Control and Do Not Track

Where required by applicable law, we will treat Global Privacy Control signals as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

Some browsers or devices may send “Do Not Track” signals. Because there is not a consistent industry standard for responding to all Do Not Track signals, we do not respond to them unless required by applicable law.

17. International Transfers

We are based in the United States, and the Services may be operated from the United States or other countries. Your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Those countries may have privacy laws that differ from the laws in your jurisdiction. Where required, we use appropriate safeguards or transfer mechanisms for international transfers of personal information.

18. Legal Bases for Processing for EEA, UK, and Similar Jurisdictions

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction that requires a legal basis for processing, we may process your personal information based on one or more of the following legal bases:

1. Contract: To process orders, provide the Services, manage accounts, fulfill subscriptions, process payments, provide customer support, and complete transactions.
2. Legitimate Interests: To improve the Services, prevent fraud, secure our business, conduct analytics, enforce our terms, manage disputes, and market our products where permitted by law.
3. Consent: To send certain marketing communications, use certain cookies, process certain sensitive information, or conduct certain activities where consent is required.
4. Legal Obligations: To comply with tax, accounting, consumer protection, product safety, privacy, regulatory, and legal obligations.
5. Protection of Rights and Interests: To protect our rights, customers, business, and others in connection with disputes, fraud, abuse, security, or legal claims.

19. Product Safety, Adverse Events, and Regulatory Matters

If you report a product issue, adverse event, quality concern, reaction, complaint, or similar matter, we may collect and use information necessary to investigate, respond, document the issue, comply with law, report to regulators where required, protect customers, protect our business, and improve our products.

We may retain this information for longer periods where necessary for legal, regulatory, safety, quality control, insurance, or dispute-related purposes.

20. Fraud, Chargebacks, and Abuse Prevention

To protect our business and customers, we may collect, use, retain, and disclose personal information to detect, prevent, investigate, and respond to fraud, unauthorized transactions, chargebacks, refund abuse, policy abuse, duplicate accounts, bot activity, scraping, suspicious order patterns, and other harmful activity.

We may use third-party fraud prevention providers, payment processors, risk scoring tools, device identifiers, IP analysis, order history, customer support records, and transaction data for these purposes.

We may retain fraud prevention records where reasonably necessary to protect our business, payment processors, and customers.

21. Business Records and Legal Holds

We may retain personal information when reasonably necessary for business records, tax records, accounting records, compliance records, legal claims, insurance matters, audits, investigations, litigation, arbitration, chargebacks, regulatory inquiries, or legal holds.

If we are legally required or reasonably advised to preserve information, we may suspend deletion or alteration of that information until the requirement or legal hold ends.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, regulatory, security, or business reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

23. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, you may contact us at:

Email: help@celestialssupport.com
Mailing Address: 133 Ivanhoe Drive, Paramus, NJ, 07652, United States

For purposes of applicable data protection laws, Celestials is the controller of personal information we process, except where another party acts as an independent controller under its own privacy policy.